Air Canada Cancellation and Refund

Air Canada Cancellation and Refund

Air Canada's cancellation and refund policies vary based on the fare type and the circumstances surrounding your booking. Here’s a general overview:

Cancellations Within 24 Hours of Booking

If you cancel your booking within 24 hours of purchase, you are eligible for a full refund, regardless of the fare type.

Cancellations After 24 Hours

Refundable Fares: If you purchased a refundable ticket, you can cancel your booking and receive a full refund, subject to any applicable fare rules.

Non-Refundable Fares: Non-refundable tickets usually do not offer a full refund. However, you may be eligible for a travel credit or voucher depending on the fare conditions or the reason for cancellation.

Cancellations Due to Air Canada's Actions

Air Canada-Controlled Cancellations: If Air Canada cancels your flight for reasons within their control, you are entitled to either a full refund or to be rebooked on another flight.

External Cancellations: If the cancellation is due to circumstances outside of Air Canada’s control (such as weather or force majeure situations), you may still be eligible for a refund or rebooking, depending on your specific fare rules.

How to Request a Refund

You can request a refund through the "Manage Bookings" section on Air Canada’s website, or by contacting their customer service team for assistance.

Refund Processing Times

Credit Card Payments: Refunds are typically processed within 7 business days, but it may take longer for the refund to appear on your credit card statement.

Cash or Check Payments: Refunds for cash or check payments are generally processed within 20 calendar days.

Special Circumstances

In cases of illness or emergencies, Air Canada may allow changes or a full refund if you provide appropriate documentation, such as a doctor’s note.

Be sure to check the specific fare rules for your ticket, as they may affect your eligibility for a refund.

For more detailed assistance on cancellation and refund terms, please contact Air Canada Australia Office directly at Air Canada Reservations Tel: 08 8133 6491 / 1-800-514-977.