Air China Cancellation and Refund

Air China Cancellation and Refund

Air China’s cancellation and refund rules depend on the fare type and reason for cancellation. Below is a general breakdown:

Cancellation Within 24 Hours of Purchase

• Full Refund Eligibility: If you cancel your ticket within 24 hours of booking—and the booking was made at least seven days before departure—you can receive a full refund with no penalties.

Cancellation After 24 Hours

• Refundable Fares: If your ticket is refundable, you can cancel and receive a refund, though certain fare conditions may still apply.

• Non-Refundable Fares: Refunds are generally not provided for non-refundable tickets. However, you may be eligible for a travel voucher or credit, depending on the fare rules and your reason for cancelling.

When Air China Cancels the Flight

• Airline-Related Disruptions: If your flight is cancelled due to factors within Air China's control, you are entitled to either a full refund or free rebooking.

• External Factors: For cancellations due to external causes (such as severe weather), refund or rebooking eligibility will be determined based on your fare rules.

How to Apply for a Refund

• Via Website: Sign in to your Air China account and head to the “Manage Booking” section to start the refund process.

• By Phone: Contact Air China customer support directly for help with cancelling your flight or requesting a refund.

Refund Processing Time

• Credit Card Purchases: Refunds to credit cards are typically processed within 7 working days, though it may take longer depending on your card provider.

• Cash or Check Payments: Refunds for payments made via cash or check are usually completed within 20 calendar days.

Additional Information

• Required Documents: You may need to submit valid identification or an authorization letter to complete your refund request.

• Medical Exceptions: If illness or injury prevents you from traveling, Air China may allow free rebooking or a full refund, provided you submit a doctor’s certificate.

Passengers should always review the fare conditions on their ticket or consult with Air China to understand the specific terms that apply.

For more detailed assistance on cancellation and refund terms, please contact Air China Melbourne Office directly at +61 3 8602 5555 / 9642 0235 or Sydney Office at +61 2 9232 7277 / 8223 2731.