Air India Lost & Found

Air India Lost & Found

If you have lost an item during your journey with Air India, you can follow these steps to report and recover it:

At the Airport

Immediate Reporting

If you misplace an item inside the terminal, notify the Lost & Found desk at that particular airport.

For belongings lost during your flight, inform Air India’s baggage services office at your destination airport.

After Leaving the Airport:

Reach out to Air India’s Lost & Found office at the airport where the item was lost.

Be ready to provide flight information, travel date, and a clear description of the missing item.

Delayed or Missing Baggage

Immediately report unreceived luggage at the baggage claim counter before exiting the airport.

You will be issued a Property Irregularity Report (PIR), which includes a reference number for tracking.

Track your bag using Air India’s online baggage tracking system or contact their support team.

Claiming Recovered Items

If your item is located, you will be contacted with instructions for pickup or delivery.

You may be required to present valid ID and flight documents to retrieve the item.

For location-specific assistance, get in touch with the Air India Lost & Found office at the airport concerned.

Tip: Report any missing belongings as soon as possible to improve the chances of recovery.


For further information on lost items, please contact Air India Sydney or Melbourne Ticketing Office directly at +61 2 8074 8501 (Sydney) / +61 3 9021 8720 (Melbourne).