Air India Cancellation and Refund

Air India Cancellation and Refund

Air India's rules for cancellations and refunds depend on the fare class, travel route, and when the cancellation is made.

24-Hour Free Cancellation Window

Valid only for tickets purchased directly from Air India.

Full refund offered if the booking is canceled within 24 hours and the departure is at least 7 days away.

Cancellation Fees

For Domestic Routes:

Economy Class:

₹4,000 if canceled more than 72 hours in advance

₹3,500 if canceled within 72 hours

Premium Economy:

₹2,500 regardless of cancellation timing

Business Class:

Free if canceled more than 48 hours ahead

₹2,500 if canceled within 48 hours

First Class:

No charge if canceled over 24 hours in advance

₹2,500 if canceled within 24 hours

For International Routes:

Economy Class:

₹6,000 if canceled more than 96 hours before departure

₹7,500 if canceled within 96 hours

Premium Economy:

₹5,000 for cancellations beyond 96 hours

₹6,500 if canceled within 96 hours

Business Class:

₹4,000 if canceled outside the 96-hour window

₹5,500 if canceled within 96 hours

First Class:

₹3,000 if canceled before 96 hours

₹4,500 for cancellations within 96 hours

Refund Process

Tickets booked through Air India’s website can be canceled using the Manage Booking feature.

For tickets issued through Air India ticket offices, cancellation must be done at the respective office.

For travel agency bookings, passengers should contact their travel agent directly.

Refund Timeline

Credit card payments: processed within 7 working days

Cash/check payments: processed within 20 calendar days

No-Show Rules

If a passenger does not board their flight and hasn’t canceled in advance, it is treated as a "no-show."

A grace period of two hours post scheduled departure may still allow changes or cancellations. After this, refund eligibility is not guaranteed.

Special Cases

If a passenger or a family member tests positive for COVID-19, they may be entitled to a fee-free change or full refund upon providing appropriate documentation.

Note: Fare rules vary by ticket type. Travelers should always review the terms listed on their booking or contact Air India customer support for clarification.

For more detailed assistance on cancellation and refund terms, please contact Air India Sydney or Melbourne Ticketing Office directly at +61 2 8074 8501 (Sydney) / +61 3 9021 8720 (Melbourne).