Air New Zealand Cancellation and Refund

Air New Zealand Cancellation and Refund

Air New Zealand offers flexible cancellation and refund options depending on your ticket type and fare conditions.

Cancellation Policy

Refundable Tickets: Can be cancelled for a full or partial refund, minus any applicable fees.

Non-Refundable Tickets: Typically incur cancellation fees, with remaining value issued as credit (Air NZ Credit or Airpoints Dollars).

Flexibility: Some fares allow free changes or cancellations within 24 hours of booking.

Refund Process

Online Request: Cancel and request a refund via "Manage Booking" on Air NZ’s website.

Refund Timeframe: Processed within 7–14 business days for credit card payments; may take longer for other methods.

Travel Credit & Vouchers

If eligible, refunds may be issued as Air NZ Credit or Airpoints Dollars for future travel.

Credit validity is typically 12 months from issue.

Exceptions

Partner Airlines: Different rules apply for codeshare flights—check with the operating carrier.

Third-Party Bookings: Contact your travel agent or booking platform for cancellations.

For more detailed assistance on cancellation and refund terms, please contact Air New Zealand Australia Contact Centre at Phone (Toll-Free): 1800 132 476.