Air Niugini Cancellation and Refund

Air Niugini Cancellation and Refund

Air Niugini applies fare-based cancellation rules for tickets issued on routes involving Australian airports such as Sydney Airport, Brisbane Airport, and Cairns Airport.

Cancellation Conditions

Ticket refund eligibility depends on fare type. Discounted promotional fares are generally non-refundable, while flexible fare categories allow cancellation with partial or full refund depending on conditions. Cancellations must be processed before departure time; post-departure refunds are not permitted for unused segments.

24-Hour Window

Where applicable, a short grace period may allow cancellation within 24 hours of booking for eligible fares issued through official sales channels. This applies only when booking and departure conditions meet airline policy criteria.

Refund Processing

Approved refunds are returned to the original payment method. Processing time depends on issuing bank procedures and payment gateway timelines. Service fees or administrative charges may be deducted based on fare rules.

Schedule Changes

In cases of airline-initiated schedule changes or cancellations affecting Australian departures, passengers may be rebooked or refunded depending on operational feasibility. Options are communicated through booking contact details.

Ancillary Services

Prepaid services such as baggage or seat selection are refunded only when the airline cancels the flight. Voluntary cancellations do not include reimbursement of optional service fees.

For more detailed assistance on cancellation and refund terms, please contact Air Niugini directly at +61 1300 361 380 (Toll Free) / +61 7 3053 8545.