All Nippon Airways Lost & Found

All Nippon Airways Lost & Found

If you have lost an item during your journey with All Nippon Airways, you can follow these steps to report and recover it:

Immediate Actions

Onboard the Aircraft:

Inform an ANA flight attendant before disembarking.

At the Airport (Australia):

Contact the lost & found office at the airport where you arrived/departed (e.g., Sydney, Melbourne, Brisbane).

For items left at check-in, security, or gates, check with the airport authority first.

How to Report a Lost Item

Online Report (Recommended)

Submit a request via ANA’s Lost & Found online form:

🔗 ANA Worldwide Lost & Found

Provide details:

• Flight number, date, seat number.

• Description of the item (brand, color, distinguishing features).

• Contact information.

Phone Support (From Australia)

ANA Sydney Office: 📞 +61 2 9262 1222 (business hours).

ANA Global Support (Japan): 📞 +81 3 6741 1120 (24/7, English/Japanese).

Email

Send inquiries to: ✉️ lostfound@ana.co.jp.

What to Expect

Response Time: ANA typically replies within 3–5 business days.

Recovery Process:

• If found, ANA will arrange return via mail (fees may apply) or pickup at an airport office.

• Unclaimed items are held for 14–30 days before disposal/donation.

Tips for Faster Recovery

✅ Act quickly – Report within 24–48 hours for higher success rates.

✅ Check with airports – Contact both departure and arrival airport lost & found offices.

✅ Track valuables – Use Apple AirTag, Tile, or similar devices for electronics/bags.

Compensation & Liability

ANA is not liable for lost items under international air travel regulations (Montreal Convention).

For delayed/damaged baggage, file a report at the airport baggage service counter immediately.

For lost items on partner airlines (e.g., United, Lufthansa), contact the operating airline directly.

For further information on lost items, please contact ANA Australia Office at 1 800 716 823 (Toll-free).