China Eastern Airlines Lost & Found

China Eastern Airlines Lost & Found

Passengers travelling with China Eastern Airlines who lose personal belongings during a flight or while passing through Australian Airports should report the incident as soon as possible. The recovery process depends on where the item was misplaced and which organisation has custody of the property.

Items Left on Board the Aircraft

Personal belongings left inside the aircraft cabin on China Eastern Airlines flights arriving at Australian Airports are collected after passenger disembarkation by cabin crew and transferred to the airline's ground handling representative for recording and safekeeping.

Items Lost at the Airport

Property misplaced inside Australian Airports, including terminal buildings, check-in halls, security screening areas, lounges and boarding gates, is managed by the respective airport lost property office. Passengers should contact the airport authority directly when the exact location of the missing item is uncertain.

Baggage-Related Lost Property

Passengers whose checked baggage fails to arrive at the destination airport must report the matter immediately before leaving the baggage reclaim area. A Property Irregularity Report (PIR) is created to enable baggage tracing through the international baggage tracking system.

Reporting a Lost Item

Passengers should provide their flight number, travel date, baggage tag numbers where applicable, contact information and a detailed description of the missing item. Supporting photographs or identifying features may assist with the search process.

Recovery and Collection

Recovered property is retained for a limited period in accordance with airport or ground handling procedures. Collection requires presentation of valid identification together with proof of ownership. Delivery arrangements may be available in some circumstances, with transportation charges payable by the passenger where applicable.

Passenger Advice

Passengers departing from or arriving at Australian Airports are encouraged to keep passports, travel documents, electronic devices, jewellery, cash and medication in their cabin baggage. Valuable items should not be placed inside checked baggage, as airline liability is governed by applicable international conventions and conditions of carriage.

For further information on lost items, please contact China Eastern Airlines directly at +61 02 9373 8600 (Sydney) / +61 3 8635 1000 (Melbourne).