China Eastern Airlines Cancellation and Refund

China Eastern Airlines Cancellation and Refund

China Eastern Airlines provides cancellation and refund options according to the fare conditions attached to each ticket. Passengers departing from Australian Airports should review the applicable fare rules before requesting changes or refunds.

Cancellation Policy

24-Hour Cancellation

Eligible bookings may be cancelled within the applicable risk-free cancellation period where permitted under the ticket conditions and booking channel requirements.

Non-Refundable Tickets

Discounted promotional fares and selected Economy Class tickets may not qualify for voluntary refunds after ticket issuance. Cancellation charges or fare forfeiture apply according to the purchased fare rules.

Refundable Tickets

Flexible fare categories allow passengers to cancel their reservation and request a refund. Cancellation fees may apply depending on the fare basis and the timing of the request before departure.

How to Cancel

Passengers may cancel or amend bookings through the China Eastern Airlines website, mobile application, ticket offices, authorised travel agents or customer service centres. Bookings issued by travel agencies should normally be changed through the original issuing agent.

Refund Policy

Eligible Refunds

Refunds are available for refundable tickets, cancelled flights, significant schedule changes or other circumstances permitted under the airline's conditions of carriage. Unused airport taxes and government charges may also be refundable where applicable.

Refund Processing

Approved refunds are returned to the original method of payment. Processing time varies according to the payment provider, banking institution and original purchase channel.

Optional Services

Refunds for prepaid seat selection, additional baggage and other optional services depend on the applicable service conditions. Services not provided because of airline operational disruptions may qualify for reimbursement.

For more detailed assistance on cancellation and refund terms, please contact China Eastern Airlines directly at +61 02 9373 8600 (Sydney) / +61 3 8635 1000 (Melbourne).