Etihad Airways Cancellation and Refund

Etihad Airways Cancellation and Refund

Etihad Airways provides cancellation and refund options for tickets issued on flights departing from Australian Airports according to fare conditions and applicable regulations.

Cancellation Policy

24-Hour Cancellation Rule

Eligible bookings made directly with Etihad Airways for departures from Australian Airports may qualify for cancellation within 24 hours of booking without penalty where fare conditions permit.

Non-Refundable Tickets

Promotional and restricted fare categories issued for Etihad Airways services from Australian Airports do not qualify for full monetary refunds after voluntary cancellation.

Refundable Tickets

Flexible and premium fare categories permit cancellations with refunds processed after deduction of applicable cancellation fees stated in fare rules.

No-Show Policy

Passengers who fail to board Etihad Airways flights departing from Australian Airports without prior cancellation may forfeit the ticket value and associated services.

How to Cancel

Passengers may cancel reservations through the Etihad Airways website, mobile application, airport ticket offices, customer contact centres, or authorised travel agencies using the booking reference.

Refund Policy

Eligible Refunds

Refunds apply to eligible unused tickets, involuntary schedule disruptions, significant timetable changes, denied boarding situations, and airline-initiated cancellations affecting Australian departures.

Refund Processing

Approved refunds are returned to the original method of payment. Processing periods vary according to banking institutions, payment providers, and ticket purchase channels.

Ancillary Service Refunds

Refund eligibility for prepaid seating, excess baggage, and onboard upgrades depends on the service used and reason for cancellation.

Travel Credits

Certain non-refundable fares cancelled voluntarily may qualify for travel credits valid for future Etihad Airways bookings subject to fare conditions.

For more detailed assistance on cancellation and refund terms, please contact Etihad Airways directly at 1300 532 215 [Australia].