Fiji Airways Lost & Found

Fiji Airways Lost & Found

Fiji Airways and Australian airport authorities manage lost property through coordinated handling systems depending on where items are misplaced during travel.

Onboard Aircraft Items

Items left onboard Fiji Airways aircraft arriving in Australia are collected by cabin crew after landing and transferred to ground handling teams for logging and storage. These items are recorded and held under airline or handling agent custody depending on airport procedures.

Airport Terminal Items

Belongings misplaced within Australian airport terminals, including check-in halls, security screening points, and boarding gates, are managed by each airport’s lost property office. Passengers must contact the relevant airport authority directly when items are lost outside the aircraft.

Delayed or Mishandled Baggage

Checked baggage that does not arrive on arrival at Australian airports is reported immediately at the baggage service office. A Property Irregularity Report is issued to track the missing baggage and coordinate recovery. Status updates are managed through baggage tracing systems until delivery or collection is completed.

Recovery Process

Recovered items are stored for a limited retention period determined by airport policy. Claimants must present identification and proof of ownership when retrieving items. Delivery arrangements may be available depending on the airport and destination within Australia.

Passenger Guidance

Passengers are advised to retain valuables, electronics, and essential travel documents in cabin baggage. Fiji Airways and airport authorities do not assume responsibility for unsecured items left in public areas or aircraft cabins..

For further information on lost items, please contact Fiji Airways' Australia Customer Service directly at 13 3454 (13 FIJI).