Fiji Airways Cancellation and Refund

Fiji Airways Cancellation and Refund

Fiji Airways provides cancellation and refund conditions based on fare rules attached to each ticket issued for departures from Australian airports. Policies differ between promotional, standard, and flexible fare categories.

Cancellation Conditions

Certain discounted fare types restrict voluntary cancellations and may not allow refunds after purchase. Flexible fare categories permit cancellations with partial or full refunds depending on fare conditions. Time-limited cancellation windows may apply for bookings modified shortly after issuance, subject to booking channel and payment method.

Tickets affected by airline-initiated disruptions, including schedule changes or operational cancellations, qualify for refund consideration or rebooking options without penalty. Re-accommodation is provided based on seat availability across Fiji Airways services or partner airline connections.

Refund Processing

Eligible refunds are returned to the original payment method used at the time of booking. Processing timelines vary depending on financial institutions and payment gateways used in Australia. Taxes and government charges associated with unused segments may be refundable depending on fare rules and usage status.

Refund eligibility does not extend to optional services such as prepaid seat selection or additional baggage when cancellation is voluntary. These services are only refundable when the airline cancels or significantly alters the itinerary.

Modification Options

Flight changes for departures from Australian airports can be processed through Fiji Airways’ booking management system, airport ticket desks, or authorised travel agents. Fare differences and change fees may apply depending on ticket class and availability at the time of modification..

For more detailed assistance on cancellation and refund terms, please contact Fiji Airways' Australia Customer Service directly at 13 3454 (13 FIJI).