Malaysia Airlines Lost & Found

Malaysia Airlines Lost & Found

If you’ve lost an item during your journey with Malaysia Airlines, follow these steps to report and recover it:

At the Airport

Report Immediately: If you notice the loss at the airport or shortly after disembarking, visit the airport’s Lost & Found office or the Malaysia Airlines local office without delay.

Provide a clear description of the item, including when and where it was lost.

Lost Items Onboard

Inform Malaysia Airlines Staff: If your item was left onboard, notify airline staff as soon as possible.

Include flight number, seat number, and a detailed description of the item when reporting.

Online Reporting

Malaysia Airlines may offer an online lost item form or dedicated email contact for such reports.

Visit the official Malaysia Airlines website for the latest procedures and reporting tools.

Claiming Found Items

Lost items, if found, are typically held at the airport’s Lost & Found or Malaysia Airlines’ office.

You must present valid ID and proof of ownership (like a description or purchase receipt) to retrieve your belongings.

Contact Information

For assistance, contact Malaysia Airlines Customer Service or the local airline office at the airport you traveled through.

Important Notes

Perishable or hazardous items may not be retained.

Items unclaimed after a set duration may be disposed of or donated, in line with airport or airline policy.

For further information on lost items, please contact Malaysia Airlines Global Contact Centre: 132627 (within Australia) or email to gccc.reservations@malaysiaairlines.com.