Philippine Airlines Cancellation and Refund

Philippine Airlines Cancellation and Refund

Philippine Airlines (PAL) provides a structured process for ticket cancellations and refunds, ensuring passengers are informed of their rights and the procedures involved.

Cancellation Policy

Passenger-Initiated Cancellations: If you choose to cancel your flight, the refund eligibility and amount depend on the fare conditions associated with your ticket. Some fare types may be non-refundable, while others may allow partial refunds subject to applicable fees.

Airline-Initiated Cancellations: In cases where PAL cancels a flight, passengers are entitled to a full refund of the ticket value, including any additional fees paid, such as seat selection or baggage fees.

Refund Process

Application Submission: To initiate a refund, submit a request through PAL's official channels, providing necessary details such as ticket number, passenger information, and reason for cancellation.

Processing Time: Refunds are typically processed within 15 days from the date of the related incident.

Payment Method: Refunds are generally issued using the same payment method used for the original booking.

Passengers are encouraged to check the specific fare rules on their ticket or contact Philippine Airlines for clarification.

For more detailed assistance on cancellation and refund terms, please contact Philippine Airlines Sydney Office directly at 1300 887 822 / 02 9249 9900.