T'way Air Cancellation and Refund

T'way Air Cancellation and Refund

T'way Air permits passengers departing from Australian Airports to cancel eligible bookings or request refunds in accordance with the fare conditions attached to the ticket. Refund eligibility, cancellation charges, and change fees vary according to the fare type, route, and the time remaining before departure.

Cancellation Policy

24-Hour Booking Cancellation

Bookings made directly with T'way Air may qualify for cancellation shortly after purchase where permitted under the applicable fare rules and local consumer regulations. Eligibility depends on the ticket type and whether travel has commenced.

Non-Refundable Tickets

Promotional fares and selected discounted Economy fares may not qualify for voluntary refunds after ticket issuance. When cancellation is permitted, refund amounts may be reduced by applicable cancellation fees and administrative charges specified in the fare conditions.

Refundable Tickets

Flexible fare categories allow passengers departing from Australian Airports to cancel unused tickets before departure. Approved refunds are calculated according to the fare conditions in effect at the time of purchase.

How to Cancel

Passengers may cancel or modify eligible bookings through the T'way Air website, mobile platform, customer service centre, or authorised ticket offices using the reservation number and passenger details. Tickets purchased through travel agencies should normally be changed or cancelled through the original issuing agent.

Refund Policy

Eligible Refunds

Refunds may be available for refundable tickets, flight cancellations initiated by T'way Air, significant schedule changes, duplicate bookings, or situations covered under the airline's conditions of carriage. Government taxes and airport charges associated with unused travel may also be refundable where applicable.

Refund Processing and Timing

Approved refunds are returned to the original method of payment. Processing times vary according to the payment provider, financial institution, and method used for the original purchase.

Optional Services

Refunds for prepaid services, including advance baggage purchases, seat selection, and other ancillary products, are subject to the specific conditions attached to each service. When T'way Air cancels a flight, eligible ancillary services associated with the affected booking may also qualify for refund.

For more detailed assistance on cancellation and refund terms, please contact T'way Air directly at 1300 774 058.