Lotusmiles

Lotusmiles

Vietnam Airlines operates the Lotusmiles frequent flyer programme for passengers travelling on Vietnam Airlines and participating partner airlines. Australian-based members may earn and redeem miles on flights departing from Australian Airports and across the global network.

Lotusmiles membership includes multiple status levels:

• Member
• Titanium
• Gold
• Platinum
• Million Miler

Passengers earn qualifying miles based on fare class, cabin category, and flight distance. Eligible flights operated by Vietnam Airlines and SkyTeam partner airlines qualify for mileage accumulation.

Frequent flyer members departing from Australian Airports may access benefits including:

• Priority check-in counters
• Additional baggage allowance
• Lounge access for eligible tiers
• Priority baggage handling
• Preferred boarding privileges

Miles earned through flights departing Australia may be redeemed for reward tickets, cabin upgrades, excess baggage, and partner services.

Vietnam Airlines cooperates with hotel groups, banks, and travel partners for additional mileage earning opportunities available to Australian residents.

Passengers may manage Lotusmiles accounts online through the Vietnam Airlines website or mobile application. Membership numbers may be added during booking or airport check-in procedures.

Elite members travelling from Australian Airports receive SkyTeam alliance recognition on eligible partner-operated flights, including lounge access and priority airport services at participating international terminals.

Mileage validity, redemption rules, and tier qualification requirements are governed by Lotusmiles programme conditions effective at the time of travel.

For more details or to manage your Lotusmiles membership, visit Vietnam Airlines official website or contact their customer service directly at +61 2 9285 4700 (Sydney) / +61 3 8605 7888 (Melbourne).