Vietnam Airlines Lost & Found

Vietnam Airlines Lost & Found

Passengers travelling with Vietnam Airlines through Australian Airports may report lost property, delayed baggage, or misplaced onboard items through airline service counters and airport authorities.

Items Left on Board the Aircraft

Items left onboard Vietnam Airlines aircraft arriving at Australian Airports are collected by cabin crew after passenger disembarkation and transferred to ground handling representatives for recording and storage.

Passengers must provide flight numbers, travel dates, and detailed descriptions when reporting belongings left onboard.

Items Lost at the Airport

Items misplaced within Australian Airports terminals, including immigration halls, boarding gates, lounges, and security areas, are managed by the respective airport lost property departments rather than Vietnam Airlines.

Passengers may contact airport authorities directly regarding items lost within terminal facilities.

Baggage-Related Lost Property

Passengers arriving at Australian Airports with delayed, damaged, or missing checked baggage must report the matter immediately at the baggage service counter before leaving the arrivals area.

A Property Irregularity Report (PIR) is issued for tracking purposes and follow-up communication.

Tracking and Recovery

Vietnam Airlines and contracted ground handling providers use baggage tracing systems to locate delayed luggage transported on international routes between Australia and Vietnam.

Passengers may receive updates through customer service channels, email notifications, or airport baggage services.

Collection Procedures

Recovered items stored at Australian Airports require passenger identification and proof of ownership before release.

Delivery arrangements for recovered baggage may be available depending on location and handling provider arrangements.

Passengers travelling from Australian Airports are advised to retain baggage tags and avoid placing valuables, passports, or medication inside checked baggage during international travel.

For further information on lost items, please contact Vietnam Airlines directly at +61 2 9285 4700 (Sydney) / +61 3 8605 7888 (Melbourne).