Vietnam Airlines Cancellation and Refund

Vietnam Airlines Cancellation and Refund

Vietnam Airlines provides cancellation and refund options for passengers travelling on tickets issued for flights departing from Australian Airports.

Cancellation Policy

24-Hour Booking Adjustment

Passengers holding eligible bookings originating from Australian Airports may modify or cancel reservations shortly after ticket issuance according to fare conditions and booking channel policies.

Non-Refundable Tickets

Promotional and discounted fare categories may not qualify for full refunds after cancellation. Refund restrictions depend on fare basis and ticket rules issued at purchase.

Refundable Tickets

Flexible fare categories permit cancellations with partial or full refunds subject to administrative fees, fare conditions, and unused ticket status.

How to Cancel

Passengers may cancel bookings through the Vietnam Airlines website, ticket offices, reservation centres, or authorised travel agents using booking references and passenger identification details.

Flight Disruptions

Passengers affected by airline schedule changes, operational disruptions, or flight cancellations departing from Australian Airports may qualify for rebooking or refund options.

Refund Policy

Eligible Refunds

Refund eligibility applies to unused tickets, involuntary cancellations, duplicate bookings, and qualifying fare categories.

Unused airport taxes and government charges may also qualify for reimbursement where permitted under ticket conditions.

Refund Processing

Approved refunds are returned to the original method of payment used during ticket purchase. Processing periods depend on banks, card providers, and payment channels.

Ancillary Services

Optional services including prepaid seats or baggage purchased for flights departing Australian Airports may only qualify for refunds when flights are cancelled by the airline or services are not delivered.

Passengers must review fare conditions before purchasing tickets from Australia, as cancellation penalties and refund restrictions differ according to ticket type and route.

For more detailed assistance on cancellation and refund terms, please contact Vietnam Airlines directly at +61 2 9285 4700 (Sydney) / +61 3 8605 7888 (Melbourne).