Vietnam Airlines Ticketing Offices in Australia

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Vietnam Airlines maintains ticketing and sales offices in Australia, mainly in Sydney and Melbourne. These offices handle flight reservations, ticket changes, refunds, baggage support, Lotusmiles enquiries, and special travel requests.

Vietnam Airlines Customer Service
Vietnam Airlines Customer Service
Vietnam Airlines Australia Ticketing Offices

Sydney Ticketing Office

Level 25, St. Martin Tower
Suite 25.03, 31 Market Street
Sydney NSW 2000
Australia

Telephone: +61 2 9285 4700

Reservations Email: helpdesk.syd@vietnamairlines.com

Lotusmiles Email: lotusmiles.syd@vietnamairlines.com

Office Hours: 9:00 am – 5:30 pm (Mon - Fri)

Sydney Airport Office

International Terminal (T1)
Sydney Airport, NSW 2020

Telephone: +61 2 9693 5588

Melbourne Ticketing Office

Level 11, 350 Collins Street
Melbourne VIC 3000
Australia

Telephone: +61 3 8605 7888

Reservations Email: helpdesk.mel@vietnamairlines.com

Lotusmiles Email: lotusmiles.mel@vietnamairlines.com

Office Hours: 9:00 am – 5:30 pm (Mon - Fri)

Melbourne Airport Office

2nd Floor, International Terminal Building (T2)
Melbourne Airport
VIC 3045 Australia

Telephone: +61 3 9330 0499

If local representatives cannot address your inquiry, please contact Vietnam Airlines headquarters in Hanoi directly as stated below.

Head Office (HQ) Tel Number Office Hours
Vietnam Airlines
200 Nguyen Son Street
Bo De Ward, Long Bien District
Hanoi, Vietnam		 +84 24 3827 2289 (Within Vietnam)
1900 1100 (Within Vietnam)
+84 24 3832 0320 (from outside Vietnam)		 24x7


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