Asiana Airlines Lost & Found

Asiana Airlines Lost & Found

If you have lost an item during your journey with Asiana Airlines, you can follow these steps to report and recover it:

Items Left on Board the Aircraft

Items left inside the aircraft cabin after arrival are collected by cabin crew and transferred to ground handling personnel for recording and storage.

Recovered property from international flights is processed according to airport security and customs regulations. Storage periods vary depending on airport policies and local authority requirements.

Items Lost at the Airport

Items misplaced inside airport terminals, including departure halls, boarding gates, lounges, immigration zones, and security checkpoints, are handled by the airport operator’s lost and found department.

Passengers must contact the relevant airport authority directly for belongings lost outside the aircraft cabin.

Baggage-Related Lost Property

Passengers must report delayed, damaged, or missing checked baggage immediately upon arrival before leaving the baggage reclaim area.

A Property Irregularity Report (PIR) is issued for tracing procedures. Passengers are required to provide baggage tag receipts, boarding passes, and detailed descriptions of missing luggage.

Asiana Airlines uses international baggage tracing systems to coordinate recovery procedures with airport handling companies and partner airlines.

Reporting a Lost Item

Passengers reporting missing property should provide the following information:

• Flight number and travel date
• Baggage tag number
• Detailed description of the item
• Contact information and delivery address
• Photographs of the item where available

Recovery and Collection

Recovered items are returned after ownership verification. Passengers collecting property must present valid identification documents.

Delivery arrangements may be available for recovered baggage depending on location, customs clearance, and courier availability.

For further information on lost items, please contact Asiana Airlines directly at +61 2 9260 4300 [Sydney].