China Airlines Lost & Found

China Airlines Lost & Found

Passengers who misplace personal belongings during travel with China Airlines or within Australian Airports may report missing items through the appropriate airport or airline service channels.

Items Left on Board the Aircraft

Cabin crew collect articles left onboard China Airlines aircraft after arrival at Australian Airports. Retrieved items are transferred to ground handling personnel for registration and storage.

Recovered belongings may include passports, mobile phones, wallets, tablets, headphones, documents, and clothing.

Items Lost at the Airport

Items misplaced inside Australian Airports terminals, including immigration halls, security checkpoints, boarding gates, lounges, and public waiting areas, are managed by the airport lost property office.

Passengers must contact the relevant airport authority if the missing item was not left onboard the aircraft.

Baggage-Related Lost Property

Passengers arriving at Australian Airports with delayed, damaged, or missing checked baggage must report the issue immediately at the China Airlines baggage service counter before leaving the arrivals area.

A Property Irregularity Report (PIR) is issued for tracing and follow-up procedures.

Reporting a Lost Item

Passengers reporting lost property should provide flight numbers, baggage tag details, seat numbers, travel dates, and a detailed description of the missing item.

China Airlines may request proof of ownership before releasing recovered belongings.

Recovery and Collection

Recovered items are stored for a limited retention period. Passengers collecting property from Australian Airports must present valid identification documents.

Courier delivery arrangements may be available for recovered items depending on local handling procedures and delivery location..

For further information on lost items, please contact China Airlines directly at +61 2 8339 9188 [Sydney] / 1300 668 052.