Hawaiian Airlines Lost & Found

Hawaiian Airlines Lost & Found

Passengers who lose personal belongings while travelling on Hawaiian Airlines flights to or from Australian airports should report the matter as soon as possible to improve the likelihood of recovery.

The reporting procedure differs depending on where the item was misplaced, as responsibility may rest with the airline, its contracted ground handling company, or the airport operator.

Items Left on the Aircraft

Property left inside the aircraft cabin, including overhead lockers, seat pockets, lavatories, or under passenger seats, is collected after passengers disembark. Cabin crew transfer recovered items to the airline's ground handling representative for registration and safekeeping. Passengers should contact Hawaiian Airlines or its appointed ground services provider serving the arrival airport to enquire about items believed to have been left on board.

Items Lost Inside the Airport

Articles misplaced within the terminal building, including check-in halls, security screening areas, immigration, departure lounges, retail outlets, boarding gates, or baggage reclaim areas, fall under the responsibility of the respective Australian airport's Lost Property Office. Airport authorities manage the collection, storage, and return of these items independently of the airline.

Missing or Delayed Checked Baggage

Passengers who cannot locate their checked baggage upon arrival must report the matter before leaving the baggage reclaim area. A baggage services representative will prepare a Property Irregularity Report (PIR), which records the baggage tag number, passenger itinerary, and description of the missing luggage. This report enables tracking through the airline's international baggage tracing system.

Damaged Baggage

Damage to checked baggage should also be reported immediately at the airport before passengers leave the arrivals hall. Airline staff will inspect the baggage, record the damage, and advise whether repair, replacement, or compensation applies under Hawaiian Airlines' conditions of carriage.

Collection of Recovered Property

Recovered property is retained for a limited period in accordance with airline or airport procedures. Passengers collecting recovered belongings must present valid identification together with sufficient evidence of ownership. Where available, courier delivery may be arranged at the passenger's expense.

Passengers are advised to retain baggage claim tags until their journey has been completed and to keep passports, electronic devices, medication, jewellery, cash, and important documents in their cabin baggage rather than checked luggage.

For further information on lost items, please contact Hawaiian Airlines directly at 1 300 661 339 (Toll Free) / +61 286 078 904 (Australia).