Hawaiian Airlines Cancellation and Refund

Hawaiian Airlines Cancellation and Refund

Hawaiian Airlines permits passengers departing from Australian airports to cancel eligible bookings and request refunds in accordance with the fare conditions attached to the ticket.

Refund eligibility, cancellation charges, and travel credit provisions depend on the fare purchased, the route, and the timing of the cancellation.

Cancellation Policy

24-Hour Cancellation

For eligible bookings made directly with Hawaiian Airlines, passengers may cancel within 24 hours of purchase and receive a full refund, provided the reservation satisfies the airline's published eligibility requirements. The cancellation must be completed through the original booking channel.

Non-Refundable Fares

Main Cabin Basic and other restricted promotional fares do not qualify for voluntary refunds after the applicable cancellation period has expired. Depending on the fare rules, any remaining ticket value may be forfeited or converted into travel credit where permitted by the airline.

Refundable Fares

Passengers holding refundable fare types may cancel their reservation before departure and request a refund to the original form of payment. Applicable service charges or fare differences may apply according to the ticket conditions.

Changing or Cancelling a Booking

Eligible reservations may be changed or cancelled through the Hawaiian Airlines website, mobile application, customer service centre, or authorised ticketing offices. Bookings issued by travel agents should be amended through the original issuing agency unless otherwise instructed.

Refund Policy

Eligible Refunds

Refunds are available for refundable tickets, qualifying voluntary cancellations, significant schedule changes initiated by Hawaiian Airlines, and flights cancelled by the airline. Government taxes and airport charges may also be refundable where permitted under applicable regulations.

Refund Processing

Approved refunds are returned to the original payment method used during ticket purchase. Processing times vary according to the payment provider, banking institution, and method of payment.

Optional Services

Fees paid for optional products, including advance seat selection, Extra Comfort seating, or prepaid baggage, are refunded only when permitted under the applicable fare rules or when Hawaiian Airlines cancels the affected service. Optional services that have already been used remain non-refundable.

For more detailed assistance on cancellation and refund terms, please contact Hawaiian Airlines directly at 1 300 661 339 (Toll Free) / +61 286 078 904 (Australia).