LATAM Cancellation and Refund

LATAM Cancellation and Refund

LATAM Airlines applies fare-based cancellation and refund conditions for tickets issued on flights departing from Australian Airports. Policies vary according to ticket type, route, and timing of cancellation request.

Cancellation Rules

Tickets purchased for LATAM flights from Sydney or other Australian Airports may be cancelled under conditions defined by the selected fare family.

Some promotional fares are non-refundable and do not permit voluntary cancellation after booking confirmation. Flexible fare categories allow changes or cancellations with applicable service fees.

A 24-hour cancellation window is applicable for bookings made directly through LATAM channels, allowing passengers to cancel eligible tickets without penalty when the booking is made within the permitted timeframe before departure.

Refund Conditions

Refund eligibility depends on fare rules attached to the ticket. Fully flexible fares permit refunds to the original form of payment after deduction of applicable charges. Non-refundable fares may only return government taxes or unused airport fees where permitted.

Involuntary refunds apply when LATAM cancels or significantly alters a scheduled service between Australia and South America. In such cases, passengers may request rebooking or refund processing based on available options.

Refund Processing

Approved refund requests are processed through the original payment method used at the time of purchase. Processing timelines vary depending on banking institutions and payment gateways used for Australian-issued tickets.

Ancillary Services

Prepaid baggage, seat selection fees, and other optional services may be refundable only when flight cancellation occurs under airline control. Voluntary cancellation by the passenger does not automatically include refund of ancillary purchases unless specified in fare conditions.

For more detailed assistance on cancellation and refund terms, please contact LATAM directly at +61 1800 126 038.