Scoot Lost & Found

Scoot Lost & Found

Passengers travelling with Scoot who misplace belongings during flights or within airport terminals may report missing items through airport service offices or Scoot customer support channels.

Items Left on Board the Aircraft

Personal belongings left onboard Scoot flights arriving at Australian Airports are collected by cabin crew after landing and transferred to airport ground handling teams for inventory processing and temporary storage.

Items Lost at the Airport

Property misplaced within Australian Airports terminals, including security checkpoints, boarding gates, lounges, and public areas, is handled directly by the airport’s lost property department.

Baggage-Related Lost Property

Passengers arriving at Australian Airports with delayed, damaged, or missing checked baggage must report the issue immediately at the baggage service counter before leaving the arrivals hall.

A Property Irregularity Report (PIR) is issued for baggage tracing and investigation procedures.

Reporting a Lost Item

Passengers reporting lost belongings must provide booking references, baggage tag numbers, travel dates, and detailed descriptions of missing items. Supporting identification documents may also be requested during verification.

Recovery and Collection

Recovered property at Australian Airports is retained for a limited holding period. Passengers collecting items must present valid identification and proof of ownership before release.

Courier delivery options may be available for recovered belongings depending on airport procedures and destination location.

Passenger Advice

Passengers travelling through Australian Airports are advised to store valuables, travel documents, medication, and electronic devices within cabin baggage rather than checked luggage.

For further information on lost items, please contact Scoot Australia Customer Contact Number directly at +61 2 9009 0860.