Scoot Cancellation and Refund

Scoot Cancellation and Refund

Scoot applies fare conditions based on booking category, route, and optional fare bundles purchased for flights departing from Australian Airports.

Cancellation Policy

24-Hour Booking Adjustment

Selected bookings made directly through Scoot channels may qualify for limited correction or cancellation options shortly after ticket issuance, subject to applicable fare conditions.

Non-Refundable Tickets

Economy Lite and many promotional fares issued for Scoot flights departing from Australian Airports are non-refundable after confirmation.

Refundable Components

Airport taxes, unused government charges, and selected optional services may qualify for refund eligibility depending on route regulations and fare conditions.

Flight Disruptions

Passengers affected by airline-initiated schedule changes, delays, or cancellations departing from Australian Airports may receive rebooking options, travel vouchers, or refunds according to operational circumstances and regulatory requirements.

How to Cancel

Passengers may manage cancellations, itinerary modifications, and booking changes through Scoot’s website, mobile application, customer contact channels, or airport ticketing offices using the reservation reference number.

Refund Policy

Refund Processing

Approved refunds are returned to the original payment method used during booking. Processing timelines depend on payment providers, banking systems, and currency settlement procedures.

Scoot Travel Vouchers

Certain cancellations may result in travel credit vouchers instead of cash refunds. Voucher validity periods and usage conditions are determined by fare rules and promotional terms.

Optional Service Refunds

Prepaid baggage, seat selection, meals, and ancillary purchases are refunded only when cancellation eligibility exists under Scoot’s fare conditions or operational disruption policies.

For more detailed assistance on cancellation and refund terms, please contact Scoot Australia Customer Contact Number directly at +61 2 9009 0860.