SriLankan Airlines Lost & Found

SriLankan Airlines Lost & Found

Passengers who misplace personal belongings while travelling on SriLankan Airlines through Australian airports should report the incident as soon as possible. The recovery process depends on where the item was last seen, as responsibility may rest with the airline, its ground handling agent, or the airport operator.

Items Left on Board the Aircraft

Personal belongings left inside the aircraft cabin on SriLankan Airlines flights arriving in Australia are collected by cabin crew during post-flight inspections. Recovered items are transferred to the airline's appointed ground handling representative for registration and safekeeping. Passengers should contact the airline or its handling agent promptly with their flight number, travel date, seat number, and a detailed description of the missing property.

Items Lost Inside the Airport

Articles misplaced within airport facilities, including check-in halls, security screening areas, departure lounges, boarding gates, immigration areas, or public terminals, fall under the responsibility of the respective Australian airport's Lost Property office. Each airport maintains its own procedures and storage period for unclaimed items.

Delayed or Missing Checked Baggage

Passengers who cannot locate their checked baggage upon arrival must report the matter before leaving the baggage reclaim area. Airline staff will prepare a Property Irregularity Report (PIR), which records baggage tag information, passenger contact details, and the description of the missing luggage. The report enables baggage tracing through international baggage tracking systems.

Damaged Baggage

Any damage to checked baggage should be reported immediately after arrival at the baggage service desk. Airline representatives will inspect the baggage and advise whether repair, replacement, or compensation is available under the applicable conditions of carriage.

Collection of Recovered Property

Passengers collecting recovered belongings may be required to present government-issued identification together with supporting evidence of ownership, such as baggage tags, boarding passes, photographs, or purchase receipts. Unclaimed items are retained only for the period specified by the responsible airport authority or ground handling company.

It’s recommended to act quickly and contact the airline or airport Lost & Found as soon as possible to increase the likelihood of recovering your belongings.

For further information on lost items, please contact SriLankan Airlines directly at 1 300 853 081 (Toll-free).