SriLankan Airlines Cancellation and Refund

SriLankan Airlines Cancellation and Refund

SriLankan Airlines provides cancellation and refund options for passengers travelling on flights departing from Australian airports. Eligibility for refunds, change fees, and ticket validity depends on the fare conditions attached to each booking.

Cancellation Policy

24-Hour Booking Cancellation

Passengers who make eligible bookings directly with SriLankan Airlines may cancel within the applicable cancellation period where permitted under the booking conditions. Eligibility depends on the place of ticket purchase, fare rules, and the scheduled departure time.

Non-Refundable Tickets

Promotional and restricted Economy Class fares may not qualify for a refund after voluntary cancellation. If the ticket is non-refundable, only unused government taxes or airport charges may be returned where permitted by applicable regulations and fare conditions.

Refundable Tickets

Flexible fare categories allow passengers to cancel their itinerary before departure and request a refund. Cancellation charges may apply according to the fare purchased and the timing of the request.

Flight Changes

Passengers may modify travel dates, flight times, or routing through the Manage Booking service, SriLankan Airlines ticket offices, or customer support. Fare differences and applicable change fees are collected where required.

Refund Policy

Eligible Refund Requests

Refunds are available for unused or partially used tickets that meet the fare conditions. Refunds may also be offered when SriLankan Airlines cancels a flight, makes a significant schedule adjustment, or is unable to provide the booked service departing from Australian airports.

Refund Processing

Approved refunds are returned using the original payment method whenever possible. Processing time depends on the payment provider, financial institution, and method of purchase.

Ancillary Services

Refunds for prepaid seat selection, excess baggage, or other optional services are assessed according to the conditions attached to each product. Services that have already been used are not eligible for reimbursement.

Passengers who purchased tickets through travel agencies or online travel agents should submit cancellation and refund requests through the original issuing agent.

For more detailed assistance on cancellation and refund terms, please contact SriLankan Airlines directly at 1 300 853 081 (Toll-free).