XiamenAir Cancellation and Refund

XiamenAir Cancellation and Refund

XiamenAir provides cancellation and refund options governed by fare conditions and ticket rules applicable to flights departing from Australian Airports.

Cancellation Policy

24-Hour Rule

Some tickets may be cancelled within a limited risk-free period after booking, depending on fare conditions and booking channel rules.

Non-Refundable Fares

Discounted promotional tickets and selected Economy Class fares may not be eligible for refunds after issuance. Cancellation penalties or full forfeiture may apply according to fare rules.

Refundable Fares

Flexible fare categories allow cancellation with partial or full refund depending on timing, fare type and conditions applied at purchase.

How to Cancel

Bookings may be cancelled through the XiamenAir website, mobile platform, authorised travel agents or customer service centres. Changes to agency-issued tickets must be processed through the original issuing agent.

Refund Policy

Eligible Refunds

Refunds apply to refundable fares, airline-initiated cancellations, major schedule changes or other circumstances defined in the conditions of carriage. Unused taxes may also be refunded where applicable.

Processing Time

Approved refunds are returned to the original payment method. Processing duration depends on banks, payment providers and booking channels.

Ancillary Services

Refund eligibility for paid seat selection, baggage fees and other optional services depends on the circumstances of cancellation. Airline-initiated disruptions may qualify for reimbursement.

For more detailed assistance on cancellation and refund terms, please contact XiamenAir Australia 24/7 Customers Service Hotline: 1800 99 5557.