Qantas Airways Tokyo Office

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Qantas Airways is Australia’s flag carrier and the country’s largest airline in terms of fleet size, international flights, and destinations. As of August 2025, it operates flights to 66 domestic and 36 international destinations across 26 countries, including Japan.

Qantas Airways (photo credit to Airbus Website)

Contact Qantas Airways

Qantas Airways offers scheduled flights between Tokyo and major cities in Australia.

Tokyo Office Contact Information
Tel: 03 6833 0700 (within Tokyo) / 0120 207 020 (outside Tokyo/Kanto) Office Hours: 9:00 am to 5:00 pm (Monday to Friday) Closed on Weekend and Public Holidays. Baggage Services Tel: +81 3 5757 7712 or 03 5757 7710 (Haneda Airport) Tel: +81 476 34 3113 (Narita Airport) Airport Name: Haneda Airport (Tokyo) / Narita Airport (Tokyo) Qantas Airways Tokyo Office Location Map

Remark: The Qantas Airways Baggage Services Office handles inquiries only for items left on board the aircraft or at the boarding gate.

Inquiries handled by Qantas Airways Tokyo Office including:

Flight Ticket Booking
Flight Ticket Cancellation
Flight Ticket Rescheduling
Web / Mobile App Check-in
Airport Counter Check-in
Unaccompanied Minor
Baggage Allowance
Duty Free Allowance
Flight Information
Airport Lounges
Visa Information
In-Flight Meals

Missing Luggage
Immigration Services
In-Flight Wifi
Airport Wifi
In-Flight Entertainment
In-Flight Duty Free Items
Airport Facilities
Delayed Flights
Qantas Club Enquiries
Corporate Reward Program
Economy Class Services
Animals and Pets

Airport Transfers
Sports Equipment
Airport Transportation
Seats Enquiries and Selection
Self Service Kiosk Check-in
Qantas Points
Visa on Arrival
Transit Information
Receipts and Refunds
Travel Insurance Plan
QantasLink
Qantas Shopping

Qantas Airways Customer Service Agent

Should your local representative be unable to resolve your inquiry, please contact Qantas Airways Customer Service directly at:

Head Office (HQ)	Tel Number	Email
Qantas Airways 10 Bourke Road Mascot NSW 2020 Australia	Tel: +61 2 9691 3636 Tel: +61 2 8222 2439 Reservations: 13 13 13 (24x7, call from Australia only)	n/a